Interpersonal Skills Definitions And Usage Examples For...

Interpersonal Skills: Definitions and Usage Examples for Business Settings submitted on Tuesday, 17 May 2016, 12:54 PM Listening Definition: â€Å"The ability to hear attentively and process information correctly.† (Lombardo n.d.) Use in Business: A good manager pays attention to dialogue with and between workers, peers, and seniors in the workplace. When conversing with one’s coworkers, superiors, and underlings, it is important to engage in active listening, which encourages the listener to give his/her undivided attention, empathise with the speaker, and even restate the information in the form of an accurate paraphrase to emphasise that proper attention was paid. (Carpenter M. et. al., 2009) Online Skill-Building Resource: Bacci, L. (n.d.). Why Assertiveness Matters in Business. Retrieved May 16, 2016, from http://www.communication-director.com/issues/power-persuasion/why-assertiveness-matters-business#.Vzh_R-QXfR8 Assertiveness Definition: â€Å"Standing up for what you believe it, defending your ideas with confidence, instructing others on what needs to be done.† (Lombardo n.d.) Use in Business: Assertiveness can be effective when proposing a new concept to peers and superiors in a business meeting, especially when said new concept is met with some resistance. Additionally, in a dispute, negotiation, or debate in the workplace (e.g. between peers, between worker and supervisor, etc.) defending one’s personal perspective on the matter (e.g. fending off an accusation,Show MoreRelatedCompany X Code Of Ethics1156 Words   |  5 PagesRules are established standards that will protect individuals’ medical records along with other personal health information. 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